Return & Refund Policy

Thank you for shopping with The Naked Jar.

Your satisfaction is important to us. Due to the hygienic nature of our skincare products,

we cannot accept returns or exchanges on products that have been opened or used.

Returns

Unopened and unused products in their original condition may be returned within 14 days of delivery.

To request a return, please contact us with your order number before sending the item back.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible. If approved, we will provide a replacement or issue a refund.

Refunds

Approved refunds will be issued to the original method of payment after the returned item has been received and inspected.

If you have any questions regarding your order, please contact us through the contact information provided on our website.